Happy New Year!

GWTA DirectorIt is hard to believe that we are beginning 2016. We are already in the second half of the second decade of the 21th century! At GWTA, we look forward to what the remainder of the decade and beyond will bring. In 2016 the citizens of Goldsboro and Wayne County will continue to experience the four principles of good transportation that GWTA provides consistently: the safest, most reliable, most courteous, and cleanest vehicles possible.

We also strive for continuous improvement. To that end, it is very important that we hear from you. One of the first items on our list this year is a customer satisfaction survey of both the bus and van users. We want to know what you think. Let us know what we are doing right, but, more importantly, the areas where we need improvement. Look for surveys sometime in March.

In 2015, we made lots of changes. Most of them were favorably received. We cannot be happier with our new transfer center, and many of our riders and community friends have told us how much you like it as well. You have also expressed appreciation for the new system maps and routes, logo, and website. One of our major accomplishments in 2015 was to reduce the general public rates on the van service, something that was long overdue. We also recognize that some of the changes were not so favorable or useful. Of course, we need to know when there is a problem, so that we can respond and correct it as quickly as possible.

You may contact us at any time. Use the Contact tab on our website (http://ridegwta.com/general-inquiries). Let me know what you have on your mind. I promise to respond within 24 hours. You may also email me at fred.fontana@waynegov.com or fax me at 919-731-1558. Or finally, my favorite way, call me! The GWTA phone number is 919-736-1374.

2016 will be an exciting year. At GWTA, we are thankful that you are along for the ride.

Thank you.

Fred Fontana
Director, GWTA