If you believe you have been discriminated against based on a disability while using our transit services, you have the right to file an administrative complaint.

1. Submission Deadline: Complaints must be filed within 180 days of the alleged incident.
2. What to Include: Please provide as much detail as possible to help us investigate. Your complaint should include:
   • Your name, address, and contact information.
   • The date, time, and location/route number of the incident.
   • A detailed description of what occurred and why you believe your rights were violated.
   • Any supporting documentation or correspondence.
3. How to Submit: You can submit a completed complaint through any of the following methods
   • Online: Download our ADA Complaint Form and email it to Gwta@waynegov.com.
   • By Mail: Send your written complaint or printed form to:
     GWTA
     Attn: Executive Director / Civil Rights Officer
     PO Box 227
     Goldsboro, NC 27533
   • By Phone: Call our customer service team at 919.736.374 to submit a verbal report.
4. Alternative Formats: If you need these instructions or our complaint form in an alternative format (such as large print, audio, or braille), please contact us at Gwta@waynegov.com.