Code of Conduct

Click here for a copy of the How to Ride Guide.

Click here for a copy of the Social Media Policy.

How to Ride Guide (Spanish version)

Respectful Rider Code of Conduct

The following guidelines will ensure all passengers and operators have a safe and pleasant ride while using our services. Enjoy your ride!

For the safety of our passengers and our operators all GWTA vehicles are equipped with security cameras.

To Ensure a Safe and Comfortable Ride – Guidelines for Riding (All GWTA Services)

  • Passengers are responsible for carrying their own packages. Please limit any items to what you can carry yourself. In the event your items take up an additional seat you will be asked to pay the fare for the additional seat.
  • GWTA is not responsible for any items left on the vehicles.
  • Exact change is required. Operators cannot make change.
  • Smoking, including e-cigarettes, is not allowed on any GWTA vehicles.
  • Do not use profanity on GWTA vehicles.
  • No disruptive behavior or abusive language will be permitted.
  • Don’t be a litter bug.
  • Shirt and shoes are required when riding.

For Everyone’s Safety – Items Not Allowed on GWTA Vehicles
No items or conditions are permitted on board vehicles that may pose a health hazard for other passengers or transit staff:

  • Open cans, bottles or food
  • Car batteries
  • Gasoline, kerosene or any other flammable liquid
  • Weapons, including guns or knives
  • Illegal drugs
  • Open containers of alcohol
  • Animals, other than service animals for the disabled
  • Hover boards

Radios and Music Devices
Playing audio on personal devices may distract the driver and other passengers. Therefore headphones are required when listening to audio on personal devices.

For Passengers’ Safety – Riding GWTA

  • Stand away from the road to avoid traffic.
  • Stay in well-lit areas.
  • Wait until the vehicle comes to a complete stop before attempting to board.
  • Take your seat as soon as possible.
  • Do not change seats unless absolutely necessary.
  • Children are not permitted to ride in strollers while on vehicles. Strollers must be closed and stowed safely while on board.
  • Passengers who interfere with the safety or privacy of other riders, or the safety or privacy of the operator will be suspended from riding.
  • Never walk in front of a vehicle. Wait until the vehicle has pulled away so you can cross the road safely.


Urban Fixed Route Bus Service (Bus)

  • Arrival and departure times are approximate. Arrive at the bus stop at least five minutes prior to any published time.
  • Bus stops are identified with a bus stop sign. When waiting for the bus, stand at the nearest bus stop sign.
  • Each bus is identified by the route name located on the front of the bus at the top.
  • Stand in a visible location near the sign, and signal the operator when your bus approaches.
  • Do not approach the bus until it has come to a complete stop.
  • Enter the bus through the front door, allowing riders to exit first.
  • If no seats are available, stand and hold on to the poles for stability. Please remember the seats in the front of the bus are reserved for senior citizens and passengers with disabilities.
  • As the bus stop nears your stop, signal the operator by pulling the cord located near the windows. If you’re not sure where to depart, ask the operator to call your stop.

Rural & Urban General Public Transportation (RGP/UGP), Dial-A-Ride (DAR) and Americans with Disabilities (ADA)

  • Passengers living within the jurisdiction (ETJ) of Goldsboro must be ready one (1) hour before the scheduled drop-off time for trips that will also end inside the jurisdiction (ETJ) of Goldsboro. Passengers with trips that begin or end outside of the jurisdiction (ETJ) of Goldsboro must be ready two (2) hours before the drop-off time. The Operator can arrive any time within this window to pick up passengers.
  • If passengers forget to cancel trips, they will be charged a NO SHOW fee. Passengers will not be allowed to make a new reservation until the NO SHOW fee has been paid.
  • Cancellations must be called in two hours prior to pick-up time, unless the pick-up time is before 7 a.m. For pick-up times before 7 a.m. you must call no later than 4:30 p.m. the day before.
  • When the van arrives, passengers have five minutes to board.
  • When making reservations, please inform the reservation staff if you need a lift equipped vehicle and if you will be accompanied by an escort.

For More Information
For More Information Visit, or call GWTA Customer Service at (919) 736-1374. You may also e-mail